Delivery Terms

Effective Date: September 1, 2023

1. General

1.1 These delivery terms (hereinafter referred to as the "Terms") apply to all delivery services on Wesley Marketplace online shopping platform (hereinafter referred to as the "Company"). Furthermore, these Terms establish the delivery agreement between customers (hereinafter referred to as "Users" or "Customers") and the Company.

1.2 Users agree to all the conditions of these Terms when placing an order on the platform. The Company reserves the right to modify the Terms without prior notice to Users. Users should regularly check for any updates to the Terms.

1.3 These Terms shall not violate applicable laws and regulations. If any part of these Terms is deemed invalid or unenforceable, that part shall be interpreted to the maximum extent permissible under the law, and the remaining parts shall remain valid.

2. Delivery Area

2.1 The Company will provide delivery services within certain delivery areas. The delivery areas will be announced on the platform and may be subject to change at any time.

2.2 Users should ensure that the delivery address provided when placing an order is within the Company's delivery area. If the delivery address is in an unsupported area, the Company reserves the right to reject the order.

3. Orders and Delivery Times

3.1 Users will receive a confirmation of their order after completing it on the platform. The order details will include information about the ordered products, prices, quantities, and the delivery address, among other things.

3.2 The Company will make its best effort to process and dispatch the User's order as quickly as possible. Delivery times may vary based on circumstances and will be communicated to Users upon order confirmation.

3.3 Users should ensure the provision of the correct delivery address within the expected delivery time to ensure timely delivery. The Company is not responsible for delays caused by incorrect addresses provided by Users.

4. Delivery Charges

4.1 Delivery charges will be determined based on the specific details of the User's order, the delivery address, and the Company's pricing policies. Users will be able to view a breakdown of the delivery charges when placing an order.

4.2 The Company reserves the right to adjust delivery charges as necessary and will provide advance notice to Users.

5. Delivery Progress

5.1 Once an order is confirmed, the Company will arrange for delivery as soon as possible. During the delivery process, Users can track the order's status and estimated delivery time through the platform.

5.2 Delivery personnel will contact Users upon delivery and Users should ensure they provide necessary assistance to receive the order.

5.3 If Users are unable to receive the order, delivery personnel will attempt to contact Users. If contact cannot be made or delivery cannot be completed, the order may be returned, potentially incurring additional fees.

6. Delivery Damage and Returns

6.1 Users should inspect the condition of the goods immediately upon receipt of the order. If any goods are found to be damaged or defective during the delivery process, Users should immediately contact the Company for appropriate support and resolution.

6.2 The Company will handle the return or refund of damaged goods based on the nature and extent of the damage. Users should adhere to the Company's return policy.

7. Delivery Delays

7.1 The Company will make its best effort to ensure orders are delivered according to the estimated delivery times. However, due to force majeure or other unforeseen events, delivery may be delayed. The Company will notify Users in advance whenever possible.

7.2 Delivery delays do not constitute a breach of these Terms, and the Company is not responsible for any losses, including but not limited to economic losses suffered by Users as a result of such delays.

8. Terms Modification

8.1 We reserve the right to modify these Terms at any time. Please check this page regularly to obtain the latest version of the Terms.