Return Policy

Effective Date: September 1, 2023

Welcome to Wesley Marketplace online shopping platform. To ensure your shopping experience is enjoyable and convenient, we have established the following return policy. Please carefully read the following terms and conditions to understand our return procedure and rules.

I. Overview of the Return Policy

    1. We accept returns under certain conditions to ensure your satisfaction with your purchases.

    2. To request a return, you must adhere to our return procedure and rules, including submitting a proper return request and completing the return within the specified timeframe.

    3. Unauthorized returns will not be accepted, and we reserve the final decision to determine whether a return is approved.

II. Eligibility for Returns

    1. You can request a return under the following circumstances:

         a. The received product is damaged or has obvious defects during shipping.

         b. The received product does not match the order description.

         c. The received product has expired or has a short shelf life, making it unusable.

         d. You received a product that you did not order.

     2. Your return request must be submitted within 2 days of receiving the product. We will not accept expired return requests.

     3. When applying for a return, you need to provide the order number, product description, photos of defects (if applicable), and any other relevant information to assist us in processing your return request.

III. Return Procedure

     1. Please log in to your account on our website and visit the "Order History" page.

     2. Select the order you want to return and click on "Request Return."

     3. Complete the return request form, providing the required information and photos and explaining the reason for your return.

     4. Our customer service team will review your return request within 3-7 days and inform you whether the return is approved.

     5. If your return request is approved, we will provide you with instructions for the return, including the return address and method.

     6. You must complete the return within the specified time frame. Failure to do so will result in us not accepting your return request.

     7. Once we receive and inspect the return, confirming its eligibility, we will issue a refund to your original payment method or provide an equivalent product or item exchange, depending on your choice.

IV. Refund Processing Time

      1. Once we receive the return, we will process your refund within 7-14 days.

      2. The refund will be returned to your original payment method, and the time it takes for the refund to appear in your account depends on the processing speed of your payment service provider.

V. Cases Not Eligible for Return

      We will not accept returns in the following cases:

      1. Damage caused by regular use and wear and tear of the product.

      2. For hygiene and safety reasons, we cannot accept returns for opened pharmaceuticals, cosmetics, food items, personal hygiene products, or other hygiene-related products.

      3. Special-order or personalized items, as well as any modified or processed products.

VI. Other Terms

      1. We reserve the right to change or amend the return policy without prior notice.

      2. If you have any disputes or questions, please feel free to contact our customer service team, and we will do our best to assist in resolving them.

Thank you for choosing Wesley Marketplace online shopping platform. We hope this return policy provides clear guidance to ensure your shopping experience is smooth and enjoyable. If you have any questions or need further assistance, please do not hesitate to contact our customer service team.